Refund and Replacement Policy
At StampCEO.com, operated by Mekong Dragon Inc., we are committed to your satisfaction. We stand behind the quality of our products and want you to be absolutely delighted with your purchase. If you are not completely satisfied, we offer a straightforward refund policy.
1. Money-Back Guarantee (Full Refund for Dissatisfaction)
If for any reason you are not happy with your purchase from StampCEO.com, you are eligible for a full refund.
- How to Request a Refund: Please contact our customer support team at support@stampceo.com within 30 days of receiving your order.
- No Return Necessary: To ensure a hassle-free experience, you do not need to return the item to us. Simply let us know the reason for your dissatisfaction, and we will process the full refund.
2. Damaged or Defective Items (Replacement or Refund)
We take great care in packaging and shipping our products, but occasionally items can be damaged during transit. If your item arrives broken, defective, or is otherwise not in perfect condition:
- We will provide a replacement or a full refund.
- How to Report Damage: Please contact us immediately at support@stampceo.com and provide:
- Your order number.
- A clear photo or video showing the damage to the product and/or the packaging.
We will quickly process a replacement order at no extra cost, or issue a full refund, based on your preference.
3. Processing Refunds
Once your refund is approved, the processing time varies based on the original payment method:
| Payment Method | Processing Time |
|---|---|
| Credit Card Payments | Within 15 business days |
| Company Account Transfers | Within 1β3 business days |
The refund will be issued to the original method of payment. Please note that your bank or credit card company may require additional time to post the credit to your account.
4. Contact Us
If you have any questions about our Refund and Replacement Policy, please contact us:
- Email: support@stampceo.com
- Website: https://stampceo.com/